Trains disrupted in Atyrau area as a result of railway collision, causing delays for six passenger services.
Delay in Six Passenger Trains due to Repair Work in Atyrau Region
Following a morning traffic accident, repair work on a section in the Atyrau region has necessitated the delay of six passenger trains, as reported by Kazakhstan Temir Zholy. The affected trains are: No313 "Atyrau - Mangistau", No314 "Mangistau - Atyrau", No42 "Almaty - Atyrau", No41 "Atyrau - Almaty", No123 "Volgograd - Tashkent", and No691 "Atyrau - Aktobe".
To alleviate any inconvenience, Atyrau city akimat has provided buses for passenger transportation between Atyrau station and the nearby Karabatan station. The national carrier has also announced measures to cater to passengers and provide up-to-date information regarding the current status of the train traffic. Passengers can obtain this information via SMS alerts or at the stations, and can contact the free number 1433 for updates about train delays.
Passengers are entitled to certain compensations according to the Rules of Passenger and Cargo Transportation by Rail in the Republic of Kazakhstan. If a delay exceeds one hour, passengers may request a full refund of the ticket price if they refuse the trip, a refund for the distance not traveled in case of an interrupted journey, or compensation of 3% of the ticket price for each full hour of delay, with a cap that does not exceed the ticket price. Compensation for train delay can be obtained at the ticket offices of AO "Passenger Transportation" upon passenger's request.
The repair work involves a collision between a freight train and a freight truck, which took place today at the Tandyq railway crossing in the Atyrau region. The locomotive crew sustained injuries, and the locomotive and 11 empty wagons derailed. The Atyrau region akimat has organized 10 passenger buses to ensure transportation from Karabatan station to Atyrau railway station.
In terms of general train services in Kazakhstan, there is a direct service connecting Atyrau to Kungrad, with further connections to Nukus, Urgench, Samarkand, and Tashkent. Trains tend to be in high demand during summer and holidays, and schedules follow the capital's time zone, affecting timing in western regions like Atyrau. It's advised to check official Kazakhstan Railways announcements or local news sources for the latest updates on the ongoing incident.
The national carrier has announced measures to cater to passengers and provide up-to-date information regarding the current status of the train traffic, as the delay of six passenger trains in the Atyrau region has impacted finance, with travelers potentially seeking refunds or compensations. These affected trains include No313 "Atyrau - Mangistau", No314 "Mangistau - Atyrau", No42 "Almaty - Atyrau", No41 "Atyrau - Almaty", No123 "Volgograd - Tashkent", and No691 "Atyrau - Aktobe".
