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Title: SuperDial Strengthens its Healthcare AI Reserves with MajorBoost Acquisition

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Meet Sam Schwager, the enigmatic CEO and co-founder of SuperDial. This tech whiz stirred the pot by...
Meet Sam Schwager, the enigmatic CEO and co-founder of SuperDial. This tech whiz stirred the pot by revolutionizing the customer service landscape with his innovative solutions.

Title: SuperDial Strengthens its Healthcare AI Reserves with MajorBoost Acquisition

Simplifying healthcare billing is a challenge that US providers face after delivering top-notch care. The bottleneck lies in dealing with health insurers, a process that often requires their staff to navigate complex phone trees and wait on hold. San Francisco-based startup, SuperDial, aims to make this process smoother with AI agents.

Co-founder and CEO, Sam Schwager, believes in automating these calls. SuperDial's AI can place calls, navigate phone trees, wait on hold, and interact with insurer representatives, easing the burden on administrative staff. Humans step in only when the AI encounters difficulties, but usually, the AI handles the issue without requiring human intervention.

The result? A substantial productivity boost. Traditionally, tasks like benefits verification, prior authorization, or claim follow-up depend on manual efforts by call centers or office administrators. A single call can take over an hour, but with AI, that time-consuming administrative burden is eliminated.

Since launching in 2023, SuperDial has gained more than 20 customers, including healthcare organizations and third-party billing agents. Revenues have surpassed $1 million annual run-rate, and Schwager aims for $10 million by the end of the year. The acquisition of Seattle-based MajorBoost, launched in 2021, is part of this growth story. MajorBoost's technology will enhance SuperDial's AI agents' performance in navigating insurance companies' phone trees and dealing with hold times.

Lekshmi Venu, CEO and founder of MajorBoost, believes that healthcare organizations will embrace technology like AI to handle insurer phone calls. Early adopters have reported improved claims collections and higher team member satisfaction. SuperDial's technology may even drive down healthcare bills by reducing costs and passing savings on to patients and insurers.

  1. Automated Phone Calls
  2. SuperDial's AI strategically places and navigates calls, waits on hold, and interacts with insurer representatives without human intervention (where possible), saving valuable time and increasing productivity.
  3. Enhancing RCM Processes
  4. By automating time-consuming process calls to insurers, SuperDial aids healthcare providers and billing companies in streamlining RCM processes, including tasks like benefits verification, prior authorization, claim follow-up, and provider credentialing & enrollment.
  5. Data Collection & Improvement
  6. If an AI agent encounters problems during a call, human assistance kicks in, generating valuable data for improving AI performance in the long term.
  7. Cost Savings & Productivity Gains
  8. Customers have reported substantial cost savings and productivity improvements, with some seeing up to 3x to 4x improvements by leveraging SuperDial's automation solutions.
  9. AI Integration with RCM Expertise
  10. The acquisition of MajorBoost further strengthens SuperDial's capabilities by integrating Advanced AI systems to handle phone trees and hold times, positioning SuperDial as a leader in automating critical RCM tasks.
  11. Small Business Advantage: The integration of MajorBoost's technology into SuperDial's AI agents allows smaller healthcare organizations and third-party billing agents to compete effectively with larger entities by automating insurer phone calls and reducing administrative burdens.
  12. Empowering Entrepreneurs in Healthcare: The streamlined RCM processes offered by SuperDial's AI solution empower entrepreneurs in the healthcare sector by ensuring accurate claims, reduced denials, and lower operational costs, ultimately resulting in improved patient care and financial sustainability.

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