Telcos' Role in Unified Communications & Contact Centres Explored
UC Today hosted a session exploring the role of telecommunications companies (Telcos) in Unified Communications (UC) and Contact Centre (CC) services. David Dungay, UC Today's host, invited Aahad Khalid and Phil Doherty for the insightful discussion.
The session delved into the options businesses have for their UC and CC needs. Existing services can be combined or a new, fully integrated provider can be chosen. In a recent UC Today YouTube video, Simon Harrison, the person responsible for UC & CC at Vodafone Business UK, shared his expertise on the topic alongside David Dungay.
Integrated UC and CC platforms were highlighted as a means to boost business performance. These platforms streamline communication and collaboration, leading to improved efficiency and customer experiences.
The UC Today session shed light on Telcos' role in UC and CC, emphasizing the benefits of integrated platforms for businesses. By combining or switching to a new, fully integrated provider, companies can enhance their communication and contact centre capabilities.
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