Number of staff members at the service center (regardless of gender)
Sparkasse Forchheim, a savings bank with a balance sheet volume of approximately 2.4 billion euros, is currently seeking a Team Leader Service Center (m/f/d) for their head office. The position is available on a full-time or part-time basis, and applications can be submitted online at www.sparkasse-forchheim.de/karriere before the 13th of August 2025.
The successful candidate will be responsible for leading and motivating the service center team, managing daily operations, and ensuring high-quality customer service. They will handle escalations and complex customer inquiries, coordinate with other departments for smooth operations, and provide active and comprehensive advice and support to assigned private customers, including securities expertise.
Leadership and further development of subordinate employees is expected, as is active referral of customers to the responsible advisors. The role also involves coordination of appointment scheduling for advisors. Problem-solving skills, sales skills, negotiation skills, and a confident, versatile appearance are necessary for this position.
The position offers permanent employment with flexible working hours and the possibility of mobile work. Remuneration is according to the TVöD-S collective agreement with up to 13.8 monthly salaries. The pension provision is exceptionally high and fully employer-financed, and the bank provides company health insurance.
The applicant should have completed training as a bank clerk (m/f/d). Additional benefits such as JobRad, JobTicket, Corporate Benefits, etc., are offered as a matter of course. The bank organizes regular events for employees, including the annual kick-off, company outing, Annafest, Christmas party, and team events.
The bank's corporate culture is characterized by appreciative cooperation, open and honest communication, personal responsibility, continuous quality for customers, and the promotion of employees' potential. Employees can expect friendly and courteous service to be expected for all customers at the head office, and a free afternoon off on their birthday.
For questions regarding the position, applicants can contact Mrs. Margit Burgard, the divisional manager of the board staff, at 09191/88-301 or [email protected]. The exact and official job description and requirements can be found on the Sparkasse Forchheim website or by contacting their HR department directly.
- The success in this Team Leader Service Center role at Sparkasse Forchheim will require a candidate with a background in business and finance, having completed education as a bank clerk, to lead and motivate the service center team, provide decisive advice to private customers, and coordinate with various departments for smooth business operations.
- With permanent employment offered, the bank provides exceptional financial benefits, including remuneration according to the TVöD-S collective agreement, an exceptionally high, fully employer-financed pension provision, and company health insurance – all among the perks of a career at Sparkasse Forchheim.
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