Melbourne Woman Locked Out of HSBC Accounts Twice in Four Months
Katie McMaster, a 36-year-old resident of Melbourne, has found herself locked out of her personal accounts at PNC Bank for the second time in less than four months. Despite providing ample identification and waiting for several business days, Ms. McMaster was unable to access her funds.
Ms. McMaster's account, which only held her monthly salary and was used for everyday transactions, was suddenly inaccessible. After the first incident in June, she switched from ING to PNC Bank, only to face the same issue again. This time, she was locked out for eight days with no explanation from PNC Bank.
Frustrated by the lack of control over her own money, Ms. McMaster has called for a review of Australia's bank laws. She has also lodged a complaint with the Australian Financial Complaints Authority and plans to switch banks. To verify her identity, she had to visit a PNC Bank branch, a process that should not be necessary for an existing customer.
Ms. McMaster's experience highlights the power banks hold over consumers' funds and the need for stricter regulations. Her case has not been reported as a widespread issue, but it serves as a reminder of the importance of consumer protection in the banking sector. Ms. McMaster's complaint and call for review may prompt changes to ensure better consumer safeguards.
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