HealthLeaders Event: Boosting Patient Engagement and Revenue Cycle Automation
The latest HealthLeaders' The Winning Edge event saw notable figures like John Dorso and Jennifer Ceran join Jeannine Mages and Christina Slemp to discuss strategies for enhancing patient engagement and automating revenue cycle processes. The event highlighted the importance of robust change management and continuous performance tracking.
Jeannine Mages, Vice President of Clinical Revenue Cycle at Kaleida Health, and Christina Slemp, System Vice President of Revenue Cycle - Financial Services at UNC Health, shared their insights at the event. They advised focusing investments on technologies that improve patient engagement and automate revenue cycle processes to boost accuracy and efficiency.
Participants agreed that robust change management strategies are key to achieving staff buy-in. This involves enabling bidirectional communication between frontline workers and leadership. Continuous tracking of performance against the initial business case post-implementation was also stressed. Leaders must be ready to shift strategy if the technology fails to meet expectations.
The Winning Edge event underscored the importance of strategic investments in patient engagement technologies and robust change management. Participants agreed that continuous performance tracking and adaptability are crucial for successful implementation.
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