2023: AI, Metaverse, and Web3 to Transform Business Operations and Customer Experiences
2023 is set to bring significant transformations in business operations and customer experiences, driven by advanced technologies. Vikram Ahuja, Co-Founder of Talent500, predicts AI will revolutionize recruitment, while Ankur Mittal, Sr. VP of Lowe's India, plans to leverage the metaverse and Web3 for immersive shopping. Meanwhile, Murali Achuta, Head of Finance SVB India, stresses the importance of digitization for strategic agility.
Businesses are increasingly adopting technology to enhance customer experiences across various sectors. Retail and insurance industries are at the forefront, focusing on innovation to create cohesive and unified omni-channel experiences for digital-savvy customers.
Companies are looking to optimize operations and improve customer experiences through technology. This includes AI, machine learning, conversational AI chatbots, and virtual assistants. These tools are expected to see significant advancements in 2023, balancing automation and human interaction. Even in the face of a potential recession, retailers see this as an opportunity to drive a paradigm shift through technology adoption and upgrades. For instance, Walmart Global Tech India's SVP Hari Vasudev expects shopping experiences to become more inclusive, immersive, and personalized using AI and ML.
In 2023, AI is expected to transform recruitment and customer experiences. Businesses are adopting new-age technologies like the metaverse and Web3, as well as AI and ML, to enhance customer interactions and automate processes. This shift is driven by a desire to optimize operations and create more personalized, immersive experiences, even in the face of economic uncertainty.
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